Thank you for shopping with us! We do our absolute best with shipping quickly as well as dealing with any issues that arise with shipping or returns. Let us know anytime you have any questions or concerns with anything!
Shipping Policy
Last updated: January 12, 2024
Please read this Shipping Policy carefully before using the www.centurionlabz.com website (the “Service”) operated by Centurion Labz (“us”, “we”, or “our”).
Turnaround
If all of the product is in stock at our shipping hub (Harrisburg, PA) at the time the order is placed, the order will be shipped within 24 hours Monday – Friday 10am – 5pm and Saturdays 10am-2pm.
Same day shipping cut off times -
M-F - 5pm for USPS and 3:30pm for FedEx
Sat - 2pm USPS (FedEx does not pick up Saturdays)
If we do not have the product in stock at our shipping hub at the time the order is placed, the order will be shipped within 24 hours of the time the products arrive at our shipping hub Monday – Friday 10am – 5pm and Saturday, 10am – 2pm. This is the case with any products listed as "not in stock" but may be "backordered".
Most shipments should arrive within 5 days of the placement of the order, depending on the recipient’s location. International orders may take several weeks and we can not be held responsible for any customs charges or package seizures or delays.
Carriers
We use the following carriers and services to deliver our orders:
- USPS - Priority Mail (Free on $50 orders and over)
- USPS - Priority Mail Express (must be a called in order)
- USPS - First Class International (Upgrade to Priority and Express available)
- USPS - First Class (Local Orders and Orders under 1 pound with 2-3 day expectation)
***We do our absolute best to ship all orders out ASAP. Please be patient for your order to arrive, since typically delays by mail carriers are out of our control. Thank you!
Order Tracking
We will update your order with your USPS or FedEx tracking information as soon as your order is packed. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the shipping option selected and the weight of the package, and is calculated by USPS. We offer free shipping on orders over $99. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to, as well as to upgrade your shipping if you choose to. International and Express order calculate cost via weight and distance. You may also upgrade your shipping to require a signature if desired. Call or email us to add a signature required option to your order.
Lost or Stolen Packages After Delivery
Any lost or stolen packages after delivery are the responsibility of the customer. We will do our best to help but we cannot be held accountable in these situations. If packages is lost with no tracking update stating delivered we will offer a one time free reshipment.
Domestic Shipping
When an order is placed, it will be shipping to the address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on AdvancedSupps.com.
International Shipping
We ship International! However, some countries have a customs charge and it is the responsibility of the recipient to pay to receive the package. Custom fees, such as this, are not included with delivery service paid on AdvancedSupps.com. The recipient is 100% responsible if customs claims or destroys any order. AdvancedSupps.com will only make refunds for unopened products (i.e., products in sell-able condition) that are received back to us, and will not make refunds for any shipping charges.
Back Orders
If an item goes on back order, we will wait to ship you your entire order until the product is in, unless the item will not be in within a few days. In such case, we will ship you the part of your order that is in stock. When the back order item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Contact Us
If you have any questions about our Shipping Policy, please contact us:
- By phone number: +1 (717) 884-4254
- By email: info@centurionlabz.com
- By visiting this page on our website: https://centurionlabz.com/pages/contact